Shipping policy
Shipping Policy
Shipping Coverage
We currently ship across India. At this time, we do not offer international shipping.
Order Processing Time
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All orders are processed within 1–3 business days (excluding Sundays and public holidays).
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Orders placed after 5:00 PM IST will be processed on the next business day.
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Order Tracking
Once your order is shipped:
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You will receive a shipping confirmation email/SMS with tracking details.
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You can track your order using the provided tracking link.
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During high-volume periods (sales, festivals, promotions), processing times may be slightly extended.
Shipping Time
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Metro Cities: 3–5 business days
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Non-Metro / Remote Areas: 5–8 business days
Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.
Shipping Charges
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Shipping charges (if applicable) are calculated and displayed at checkout.
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Any free shipping offers will be clearly mentioned on the website or during checkout.
Delivery Partners
We work with reliable courier partners to ensure safe and timely delivery of your orders.
Delivery Issues
Please note:
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Delays caused by incorrect address details, unavailability of the recipient, or courier issues are beyond our control.
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If a delivery attempt fails, the courier may reattempt or return the shipment to us.
Damaged or Lost Shipments
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If your order arrives damaged, please contact us within 48 hours of delivery with photos of the package and product.
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In rare cases of lost shipments, we will investigate with the courier and assist with a replacement or refund as applicable.
Address Accuracy
Customers are responsible for providing complete and accurate shipping addresses. We are not liable for orders delayed or undelivered due to incorrect address details.
Contact Us
For any questions regarding shipping, feel free to reach out to us:
Email: feedback@vidutees.in.
Customer Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST -